Highland Career Network

Job Description The Senior MIS Analyst will be involved in the day-to-day control of all information services requirements. He/she will be responsible for the detailed design of part of, or the whole information systems requirements within the company. Furthermore, he/she will have to conduct some high-level analysis, diagnosis and problem solving, qualifying the product fit and defining support needs for the user/customer. Finally, he/she will have to follow technological innovation trends to recommend new technical standards. Task Description • Introduction of new applications, modification and upgrade existing systems • Development activities may be limited and restricted to the selection and implementation of commercial packages • Resolve interface and integration issues • Detailed planning of projects and be accountable for delivery • Provide general technical consulting on business applications to users • Responsible for analyzing business areas in terms of present and future requirements • Determine requirements for a particular business area • Establish professional conducting detailed analyses within the business area, producing outline specifications of systems requirements and prepare feasibility proposals • Develop and monitor project procedures within the team. • Write and maintain all policies and procedures related to the Lausanne and Santa-Clara offices • Assist with training and development of all ISi staff • Evaluate/recommend platforms, implement solutions • Deliver high quality implementation service by using sound engineering and project management techniques • Support all customer by reviewing design for all issues • Provide remote/on-site support. Independently troubleshoot the issue by applying a systematic approach to ensure the prompt and cost effective resolution • Document incidents/problems and steps to resolve them, to maximize institutionalization of knowledge. Amend technical standard documents and implementation procedure when needed • Build and deploy specific changes in the change management process • Perform review and audits to guarantee proper implementation and operations of all business applications • Propose and implement solutions aiming at aligning the performances with the required levels • Work with the global IT team to monitor stability and ensure 24X7 operations

Requirements • Proven experience in a similar position • 10 year’s relevant business and technical experience • Fluent French & English (both oral & written), additional Language is an asset • Strong interpersonal and communication skills, both oral and written • Linux experience (Red Hat ES 3.X-4.X) or other releases, Microsoft Windows (Active Directory, Windows 2003, Windows XP), • University degree or equivalent • Solid background in systems operations and design • Experience with Microsoft Office SharePoint Nice to have • Software vendor certification, ITIL certifications, Prince2 – PMI certifications