NewVoiceMedia, the leading provider of Cloud contact centre services, today announced that it has secured $20m funding from new investors Highland Capital Partners Europe and MMC Ventures, as well as existing shareholders Notion Capital and Eden Ventures.
NewVoiceMedia’s cloud service is instantly deployable and provides unique and patented routing capabilities designed to enhance the customer experience. The company is growing by more than 200% a year and now serves more than 8000 agents in 30 countries including Parcelforce, PhotoBox, QlikTech and SHL.
The additional investment will help accelerate the Company’s global ambitions including opening new offices in North America, where the solution is already widely used. Its platform, ContactWorld, integrates natively with salesforce.com Service Cloud and Sales Cloud, enabling customers to quickly and easily deploy world-class contact centres.
Laurence Garrett who joins the board and is a General Partner at Highland Capital Partners Europe, comments, “We are delighted to become part of the NewVoiceMedia journey. We are working with a seasoned entrepreneurial team led by a great leader in Jonathan Gale. Eden and Notion Capital are great investors who continue to support the Company strongly and the Company has very impressive growth”.
Rory Stirling, Director of MMC Ventures, adds, “We are delighted to begin our investment partnership with NewVoiceMedia. Having experienced fourfold growth between Q1 2011 and 2012, the Company is creating a real success story with its world-leading contact centre service. MMC focuses on backing businesses that can succeed on a global scale and we think that NewVoiceMedia fits this criteria very well”.
Jonathan Gale, CEO of NewVoiceMedia, comments, “The contact centre market has lacked innovation from traditional on-premise vendors for many years. NewVoiceMedia is tapping into the major developments in the technology world, including Cloud Computing, social media and mobile devices, to provide customers with a next generation service. This investment will allow us to continue to innovate ahead of our competition and expand our service globally".
ContactWorld from NewVoiceMedia is an enterprise class contact centre, delivered via a true multi-tenant cloud architecture. Our customers benefit from fast, flexible and cost effective access to contact centre capabilities that would normally be very complicated, expensive and slow to acquire, integrate and use.
ContactWorld offers customers an incredibly rich suite of integrated call centre technologies. We leverage the cloud to provide complex data driven routing of calls so they are delivered to the correct agents. We provide them with the technology and information to resolve more enquiries first time, resulting in a more rewarding interaction between agents and customers.
The ContactWorld platform provides a market leading 99.999% service availability SLA, and processes hundreds of millions of calls, for thousands of agents working across the globe. We have customers in 30 countries on 5 continents, including Berry Bros & Rudd, Long Tall Sally, QlikTech, Royal Mail, SHL Group and Parcelforce. For further information, please visit www.newvoicemedia.com
About Highland Capital Partners Europe
Through a dedicated pan-European growth equity technology fund, Highland Capital Partners Europe embraces Highland Capital Partners' global mission of helping great people build great companies. Highland Capital Partners was founded in 1988 and has raised over $3 billion of committed capital. Highland has backed a number of companies that have been recognised as leaders within their industry categories, including: Altiga Networks, Avid Technology, CheckFree, Conor Medsystems, eToys, lululemon athletica, Lycos, MapQuest, Ocular Networks, Qihoo 360, Quattro Wireless, Quigo Technologies, Starent Networks, Sybase, Telica, Vertica Systems and VistaPrint. For more information, visit www.hcp.com.