Title Store Manager & Assistant Manager
Company City Sports
Location Washington, Washington DC
Referral Code 111448
The Store Manager is responsible for building a store environment through leadership, communication, interaction and initiative. The Store Manager fosters the store environment based on brand philosophies and strategies to deliver the best possible customer experience. The Store Manager drives store performance in regards to staffing, visual presentation, marketing and operations to maximize sales and productivity. The Store Manager develops a diverse staff focused on the brand and the brands mission. The Store Manager collaborates with various departments including merchandising, marketing, loss prevention, human resources and buying to ensure compliance with company policies, procedures and standards. The Store Manager supervises the entire store staff including the management team and sales associates.
Direct all recruiting, hiring, training and development of high quality staff. Partner with management team to build a talent pool that will translate into a successful succession process.
Maintain the employment brand and hire qualified team members that fit the City Sports mold.
Motivate staff by promoting and developing a team atmosphere.
Conduct weekly manager and periodic store meetings to discuss initiatives, objectives, issues, tasks and responsibilities.
Formulate and create store staff schedule based on business factors such as forecasted sales, payroll budget, local events, promotional events, season, holidays and weather.
Schedule staff in appropriate departments. Distribute staff based upon skills and abilities ensuring each departments staffing levels are met.
Monitor staffing daily and make adjustments based upon changes to external business factors
Guide management team to direct and drive store staff to provide friendly, competent, knowledgeable and prompt service on the sales floor and point of sale.
Work with the corporate training team to conduct product knowledge clinics and informal training sessions.
Interact and resolve more complex customer interactions.
Oversee the performance review process for all store team members. Ensure that the management team is providing constant feedback to staff.
Conduct periodic assessments of management team and submit annual reviews to regional managers.
Address performance issues and administer appropriate plans for corrections. Collaborate with HR on disciplinary and/or separation actions.
Collaborate with visual merchandising team on completing merchandising initiatives and maintain high standards of visual presentation and overall brand experience in regards to signage, displays, sales floor organization, product placement and fixtures.
Oversee store cleanliness (sweeping, vacuuming, dusting, etc).
Handle minor maintenance issues such as replacing light bulbs, and work with facilities team to resolve other maintenance issues.
Sales Management and Marketing
Accountable for the stores profitability. Guide store team to utilize resources to react to current and past sales trends and driver future sales.
Maintain inventory and stock. Oversee daily product shipments and ensure that product is placed in correct locations and that stock levels are adequate and are not left in back stock.
Work with marketing group to implement promotional campaigns, grass roots marketing and distribution of VIP and club cards.
Work with the various corporate departments to maintain compliance with company policies and procedures such as register policies, HR paperwork, safety rules, transfers procedures and inventory process.
Oversee that the store team follows all store opening and closing standards.
Administer store payroll including scheduling, approving timecards, and submitting the correct hours to the payroll department.
Monitors LP issues and works with the LP team to minimize internal and external losses.
At least two years of retail experience.
Proven leadership and motivational abilities.
Past experience recruiting, hiring, developing and retaining the highest quality team members.
Ability to organize and manage multiple priorities in a fast paced customer service environment.
Superior customer and employee relations skills.
Knowledge of business and management principles involved in strategic planning, asset allocation and human resources.
Excellent written and verbal communication skills especially email.
Strong working knowledge of Microsoft Office, particularly Excel
College Degree is preferred.
Past experience with retail systems such as point of sale and time & attendance is preferred.
A passion for sports as a participant, competitor, and/or spectator is a plus